March 31, 2017
How to Work with ‘Knowledge Workers’ in Your Ministry
By Michael C. Mack In today”s rapidly changing world, the most effective leaders do three things well: ask, listen, and learn. Whether they lead a church with a large number of staff or work directly with key volunteers, church leaders today must work well with “knowledge workers,” those Peter Drucker defines as people who know more about their role than their boss does. In business talent-management circles, managing knowledge workers has become a hot topic of discussion, leading to increased training and coaching of managers in this area. “It is hard to tell people what to do and how to
